We regret that your baggage has been delayed or damaged.
- If you receive your checked baggage at the airport of your arrival and it is damaged, it is imperative that you file a report at the airport. Please note that if you leave the airport without filing a report, it is assumed that your bag arrived in good condition. A damage report from the airport is required to file a claim for compensation.
If you have reported the baggage delay you can check the status of your delayed bag using the WorldTrace baggage tracing system.